Terms and Conditions
Central Lancashire Slings - Terms and Conditions
1 – Online Registration for Loans
1.1 – To hire a carrier or sling you will be required to register for an account via myturn. https://prestonslings.myturn.com This account will require up to date and accurate contact details.
1.2 – Your personal details will be kept in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.
2 – Loan Cost and Duration
2.1 – All carriers are lent subject to availability, condition and suitability. Once a carrier is returned another loan may be made.
2.2 – The standard loan period is 2 or 4 weeks. Each carrier loan costs £12 for 2 weeks or £18 for 4 weeks. The minimum charge for any sling or carrier loan is £12. At our discretion you may arrange to borrow a carrier for a longer period.
2.3 – We are unable to offer a full or partial refund for sling hire if the sling is returned before the agreed date. You may swap the hired sling for another one in stock until the end of your hire.
3 – Deposit
3.1 – Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so. Alternatively, we can remove them on request.
3.2 – The replacement of any lost carriers, accessories or instructions will be charged to the debit/credit card attached to your account, unless other arrangements are agreed. Charges for lost components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.
4 – Payment Methods
4.1 – Loan costs are payable by debit/credit card by entering your card details at myturn, or by Paypal. Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.
5 – Late Returns and Loan Extensions
5.1 – It is often possible to renew your loan for an additional 1-2 week period (unless the carrier is in high demand), with payment made via our online system. Please email email@example.com to arrange a loan extension. Extension fees are £5 per week. If there is a waiting list for the carrier, we request that it is returned after the initial hire period.
5.2 – If you return your carrier after the agreed date, WITHOUT ARRANGING AN EXTENSION we will charge £1 per day late fees for every day past the agreed returns due date until the date that you contact us and agree a resolution. These fees will be deducted from your credit/debit card.
5.3 – If, for any reason, we are unable to deduct these fees via your credit/debit card, we will send you a PayPal invoice for the outstanding amount. This is payable on receipt & if it remains unpaid after 14 days, we reserve the right to proceed to Small Claims Court to recover the unpaid amount & associated costs.
5.4 – Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period.
5.5 – If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier lost and charge your card for the full retail price of the carrier.
5.6 – If we are unable to charge your card, we will send you a PayPal invoice for the cost of the carrier/s.
5.7 – If the carrier is still not returned & invoice remains unpaid, we will proceed to reclaiming the cost via Small Claims Court.
5.8 – If you are unable to return your carrier by the agreed date due to Library staff illness or holidays, we will extend your loan period for free and agree a new returns due date with you.
6 – Returning Carriers
6.1 – Returns can be made during Library Sessions/Workshops or by prior arrangement at a mutually convenient time and location.
7 – Condition of the Carrier
7.1 – All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan and must decline to hire the carrier before leaving the premises, if unhappy with its condition.
7.3 – It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.
8 – Safe Use of Carriers
8.1 – ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY, HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. Central Lancashire Slings cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
8.2 – All carriers are provided with instructions for safe use. If, for any reason they are not supplied, it is the borrower’s responsibility to ask for a copy of the instructions. On occasion, we may only be able to provide you with an online link to manufacturer’s instructions; in this case, we may also give you instructions for a similar carrier. For convenience, links to web page or pdf copies of instructions for all of our carriers may be found on our website.
8.3 – The borrower must read all safety, use and care instructions provided prior to using the carrier. Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice we may recommend particular carrying methods or positions.
8.4 – We suggest that after familiarising yourself with the instructions given you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
8.5 – Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
8.6 – If you feel any pain while using the carrier, change the carrying position or remove the carrier and contact us for advice.
8.7 – If you are unsure about anything you read in the instructions, are not sure what you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.
9 – Care of Carriers
9.1 – Under no circumstances is smoking permitted whilst wearing or holding the carrier. Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of SIDS for babies, and these risks have been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
9.2 – We cannot guarantee that there are no marks or hairs on the carriers we lend. Carriers are spot-cleaned and only laundered if necessary as freshly washed carriers will not be as soft or flexible as those that are not. If you would prefer to use a freshly laundered carrier please request this before you borrow.
9.3 – Please therefore avoid washing the carrier, though do spot clean any marks when they occur using washing up liquid and water/damp cloth/baby wipe. If you feel it is necessary that the carrier is cleaned while on loan to you, please contact us first for advice.
9.4 – We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers are kept away from pets to minimise this possibility. If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction.
9.5 – Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear (including fabric tears/ cracked or broken buckles/ holes etc) may be charged to the debit/credit card you have saved on our system.
10 – Consultation, sling library slot & workshop Ts&Cs
10.1 – There is a 48 HOUR CANCELLATION POLICY. Any consultation (home or studio), workshop or slot that is missed or cancelled with less than 48 hours notice will incur full fees and no refunds or transfers are possible.
All slings, carriers, instructions and accessories remain the property of Gemma Pulsford and/or Central Lancashire Slings at all times, and all loans are subject to availability and at our discretion.
Terms and conditions and Loan Form amended from the original with kind permission from the South London Sling Library